Terms & Conditions
Effective Date: 8 August 2024
These Terms and Conditions ("Terms") govern your use of the website www.RedheadsMacncheese.com ("Website") and your relationship with Redheads Mac 'n' Cheese ("we," "us," "our"). Please read these Terms carefully before using our Website or purchasing our products.
By using our Website or purchasing our products, you agree to these Terms. If you do not agree with these Terms, please do not use our Website or purchase our products.
1. Who We Are
Redheads Mac 'n' Cheese is a company registered in England under Company Number 11847514, with our registered office at Unit 1 Ruby Park, Brunswick Industrial Estate, Newcastle Upon Tyne, United Kingdom, NE13 7BA.
2. Use of Our Website
2.1. Eligibility: By using our Website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use our Website.
2.2. Account: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
2.3. Prohibited Activities: You agree not to use our Website for any unlawful purpose or any purpose prohibited by these Terms. This includes, but is not limited to, transmitting viruses, hacking into the Website, or engaging in any fraudulent activities.
3. Products and Services
3.1. Retail Food Sales: We offer hot, fast food at fixed locations and event premises within the United Kingdom.
3.2. Wholesale Frozen Meals: We wholesale frozen ready meals to retailers and other wholesalers within the United Kingdom.
3.3. Product Availability: All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time without notice.
3.4. Pricing: All prices are in GBP (£) and include VAT unless otherwise stated. Prices are subject to change without notice, but such changes will not affect orders that have already been placed.
4. Ordering and Payment
4.1. Ordering: To place an order, you must provide accurate and complete information. You will receive an order confirmation via email once your order has been successfully placed.
4.2. Payment: Payment must be made at the time of ordering through the payment methods available on our Website. We use secure payment gateways to process your payment.
4.3. Order Acceptance: We reserve the right to refuse any order for any reason. If your order is refused, we will notify you and refund any payments made.
5. Delivery and Collection
5.1. Delivery: We offer delivery services for our frozen ready meals to certain locations within the United Kingdom. Delivery timescales are estimates and subject to availability.
5.2. Collection: If you choose to collect your order from one of our fixed locations or event premises, you must do so within the specified collection time.
5.3. Risk and Title: Risk in the products will pass to you on delivery or collection. Title to the products will pass to you only after we have received full payment.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website following any such changes constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Redheads Mac 'n' Cheese
Unit 1 Ruby Park, Brunswick Industrial Estate,
Newcastle Upon Tyne,
United Kingdom, NE13 7BA
Email: hello@redheadsmacncheese.com
Phone:0191 468 2465
6. Cancellations, Returns, and Refunds
6.1. Cancellations: You may cancel your order for frozen ready meals within 14 days of receipt, provided the items are returned unopened, in their original packaging, and in a saleable condition. Hot food orders cannot be cancelled once prepared.
6.2. Returns: To return a product, you must contact us within 14 days of receipt to arrange a return. The cost of returning the products is your responsibility unless the product is faulty or incorrectly supplied.
6.3. Refunds: Refunds will be processed within 14 days of receiving the returned products, provided they meet the return criteria.
7. Liability
7.1. Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our Website or products.
7.2. Product Liability: Our liability for any claim related to our products is limited to the amount you paid for the product.
8. Intellectual Property
All content on our Website, including text, graphics, logos, images, and software, is the property of Redheads Mac 'n' Cheese or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works from any content on our Website without our express written consent.
9. Data Protection
We are committed to protecting your personal data in accordance with our Privacy Policy. By using our Website, you agree to the collection and use of your data as described in the Privacy Policy.
11. Changes to These Terms
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree that any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.